EcoStruxure IT SmartConnect

Follow our guide below to register your UPS

Getting started is easy..

1
1

Install your UPS

Install a next-generation Smart-UPS at your business site. Connect the UPS to your network using the built-in SmartConnect Ethernet port.

Learn more

Install a next-generation Smart-UPS at your business site. Connect the UPS to your network using the built-in SmartConnect Ethernet port.

Learn more

2
2

Scan the QR code

Scan the QR Code printed onto your Smart-UPS to automatically begin registration via the web portal.

Learn more

Scan the QR Code printed onto your Smart-UPS to automatically begin registration via the web portal.

Learn more

3
3

Register your UPS

Create a Schneider Electric account for your business. Your Smart-UPS will be automatically linked to your account during UPS registration.

Learn more

Create a Schneider Electric account for your business. Your Smart-UPS will be automatically linked to your account during UPS registration.

Learn more

Frequently Asked Questions

What Smart-UPS models are compatible with this service?

The latest Smart-UPS models with prefix SMT and SMC, and postfix C, have an APC SmartConnect port that you can use to connect the UPS to Schneider Electric cloud services.

Learn more

My device does not support a QR Code reader, or the QR Code scan will not work.

If you cannot successfully install a QR code reader, or the built-in QR scanner does not work on your mobile device, manually enter the Product Codes to register the UPS instead.

Learn more

Someone has already registered my UPS to their account.

If your UPS has already been registered to another account, it must be deleted from that account before it can be registered to your account:

  • If the UPS is registered to another account to which you have access, log in to that account and delete it.
  • If you own the account but you have forgotten the password, regain access by using the 'Forgot password?' link on the Log In page.
  • If you think the UPS has been incorrectly registered to another account, please contact APC Customer Support. Support may request your proof of purchase, or more information related to the UPS device.

Learn more

My UPS is not communicating with the Schneider Electric cloud service.

Please ensure the UPS is connected to your network using an Ethernet cable, and that your Internet connection is active.

If your EcoStruxure IT SmartConnect UPS is installed in an enterprise location, it may require additional network configuration to allow your UPS to connect to Schneider Electric cloud services.

Learn more

I cannot find my Product Codes

The product codes include the Product ID and Product Key, and are printed on a label attached to your UPS.

Learn more

Do you have further questions?

Please visit the Help Center for more information about our service, and to contact the APC Support Team.

Visit the Help Center

Further Resources